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Frequently Asked Questions
How do gasless transactions work?
Gasless transactions use cryptographic permits that allow smart contracts to execute transactions on your behalf without requiring you to pay gas fees. You sign a permit with your wallet, and our system submits the transaction to the blockchain.
Which blockchain networks are supported?
Ionic Swap supports Ethereum (EVM chains), Solana, and Internet Computer. You can swap tokens between any of these networks seamlessly.
What token standards are supported?
We support ERC-20 tokens on EVM chains, SPL tokens on Solana, and ICRC tokens on Internet Computer. This covers the majority of tokens on these networks.
How long do swaps take?
Swap times vary by network. Solana swaps are typically fastest (seconds), EVM swaps take 1-5 minutes depending on network congestion, and Internet Computer swaps are usually under 2 minutes.
Are there any fees for swapping?
Ionic Swap uses gasless transactions, so you don't pay gas fees. However, there may be small network fees or liquidity provider fees depending on the specific swap route.
Is my wallet secure?
Yes, Ionic Swap is non-custodial, meaning we never have access to your private keys or funds. All transactions are executed directly from your wallet using secure smart contracts.